Terms of service

Last updated: November 15, 2026

This website is operated by Hard Scrabble Farms Ltd., doing business as Hard Scrabble Blooms (“we”, “us” or “our”). By visiting our website or buying from us, you agree to these Terms of Service. Please read them carefully.

1. Contact
We handle all customer communication by email. You can reach us at hello@hardscrabbleblooms.com. We aim to reply within 2 business days.

2. Products and descriptions
We grow our flowers and dahlia tubers on our family farm in Southwestern Ontario. We do our best to describe and photograph our products accurately, but colours can vary with growing conditions and screen settings. Dahlia kits list varieties that “may include”; the exact varieties in your kit depend on our stock at the time of packing, and we may substitute a variety of similar colour and form.

Living plant material, including dahlia tubers, depends on weather, soil and care after delivery. We guarantee that tubers are healthy and have a viable eye when they ship, but we cannot guarantee growth or bloom results in your garden.

3. Prices and payment
All prices are in Canadian dollars (CAD) and do not include applicable taxes, which are added at checkout. We may change prices at any time, but changes will not affect orders you have already placed. Payment is due in full when you place your order.

4. Presale orders and shipping
Some products, including dahlia kits, floral snips and vinyl dahlia tags, are sold on a presale basis. Presale items ship in spring 2027. Dahlia kits ship in April or May, depending on your location and the weather, so that tubers arrive at a safe time to plant. Shipping times and costs are shown at checkout. We ship within Canada only.

5. Cancellations, returns and refunds
Cancellations, replacements and refunds are handled according to our Refund Policy, which forms part of these Terms.

6. Accuracy of orders
We reserve the right to refuse or cancel an order, for example if a product is out of stock, a price was listed in error, or we suspect fraud. If we cancel your order, we will refund the full amount you paid.

7. Digital products
Digital guides are for your personal use. You may not copy, resell or share them without our written permission.

8. Website content
All photos, text and other content on this website belong to Hard Scrabble Blooms unless otherwise noted, and may not be used without our permission.

9. Limitation of liability
To the extent permitted by law, our total liability for any claim related to a purchase is limited to the amount you paid for that order. Nothing in these Terms limits any rights you have under consumer protection law that cannot be waived.

10. Privacy
How we handle your personal information is described in our Privacy Policy.

11. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

12. Changes to these Terms
We may update these Terms from time to time. The version posted on this page at the time of your order applies to that order.