Refund policy

Last updated: November 15, 2026

We grow and pack every order with care on our family farm in Southwestern Ontario. Because our products are living plants and presale items, please read this policy before you order.

Cancellations
All sales are final once your order is placed. We do not accept cancellations, including on presale orders that have not yet shipped.

Dahlia tubers and dahlia kits
We guarantee that every dahlia tuber is healthy and has a viable eye when it ships. If a tuber arrives damaged, rotten or without a viable eye, we will send you a replacement tuber. We do not offer cash refunds on tubers or kits.

To request a replacement:

1. Email us at hello@hardscrabbleblooms.com within 7 days of delivery.
2. Include your order number and a clear photo of each affected tuber.
3. We will review your request and arrange a replacement of the same or a similar variety.

Requests made more than 7 days after delivery cannot be accepted. We cannot replace tubers that fail to grow or bloom after planting, since results depend on weather, soil and care.

Floral snips, vinyl dahlia tags and other accessories
All sales of snips, tags, fertilizer and other accessories are final. We do not accept returns or exchanges on these items.

Digital products
Digital guides are final sale and cannot be returned or refunded.

Damaged or incorrect orders
If your order arrives damaged in shipping or you receive the wrong item, email us at hello@hardscrabbleblooms.comwithin 7 days of delivery with your order number and photos, and we will make it right.

Contact
We handle all customer communication by email: hello@hardscrabbleblooms.com.